Shipping Information & FAQs
Christmas Shipping Deadlines?
For the UK, the last order date for standard delivery is the 13th of December and the 18th of December for Express Shipping.
For the rest of Europe, the last order date for standard delivery is the 7th of December and the 13th of December for Express Shipping.
Delivery in the US won’t be available until January 2019. We are very sorry! And, as of yet, we have no set deadlines for countries outside of Europe.
How do we ship our orders?
We use fulfilment company Blackbox for our shipping. Blackbox have an excellent reputation for fast and efficient worldwide shipping. All US orders are sent from a US warehouse and all other international orders are fulfilled from a UK warehouse. Various shipping companies are used, depending on the destination of the order, but all orders are tracked and you will receive an email with shipping information after your order is placed.
How much does shipping cost?
How quickly will orders be processed?
How long will orders take?
Can I upgrade my shipping to express after my order is made?
My order never arrived, is incomplete or damaged
Do you accept PayPal, Google Wallet, or other payment systems that I like?
No, we only use our own payment system, which works using Stripe. We do however accept all four regular credit cards: VISA, MasterCard, AMEX, and Discover.