Shipping Information & FAQs
How do we ship our orders?
We use fulfilment company Blackbox for our US shipping. Blackbox have an excellent reputation for fast and efficient shipping. Various shipping companies are used, depending on the destination of the order, but all orders are tracked and you will receive an email with shipping information after your order is placed. All UK and International orders are fulfilled by us from our UK warehouse. Orders go to UK addresses are sent by Royal Mail on 24hr service, whilst international orders are sent by DPD.
Do you ship worldwide?
Yes, we ship to all major countries around the world. All orders in the UK and US will be send domestically. For all other countries, orders will be fulfilled from the UK. In some cases non UK and US customers may be required to pay an import tax. Unfortunately this is down to the given customs team so we are unable to estimate this cost.
How much does shipping cost?
How quickly will orders be processed?
How long will orders take?
Can I upgrade my shipping to express after my order is made?
My order never arrived, is incomplete or damaged
Do you accept PayPal, Google Wallet, or other payment systems that I like?
No, we only use our own payment system, which works using Stripe. We do however accept all four regular credit cards: VISA, MasterCard, AMEX, and Discover.